If someone is rude to you at work or if you witness rudeness you are more likely to make mistakes.
According to Professor Rhona Flin, a psychologist from Scotland, the link between rudeness and mistakes is particularly concerning in healthcare settings, where it can pose a threat to patient safety and quality of care.
Research found that in confined areas, such as operating theatres, even watching rudeness that occurs between colleagues might impair team members’ thinking skills and general performance.
Rudeness at work is not uncommon, she says in the recent British Medical Journal. In a survey of 391 operating theatre staffmembers, 66% of respondents said they had “received aggressive behaviour” from nurses and 53% from surgeons during the previous six months. Disagreements between surgeons and theatre nurses were reported by 63% of the respondents, and disagreements between theatre nurses and ward nurses were reported by 58%. The main source of the problem was the management of the operating list. Interviews nurses also indicated that they sometimes had to tolerate surgeons’ bad temper and tantrums.
Flin concludes that people concerned with patient safety should note that civility between workers may have more benefits than just a harmonious atmosphere.
News source: Mooivaal Media – Vaalweekblad